Shipping policy
Thank you for your order. This shipping policy applies to all orders placed on our website for delivery within the United States.
1. Order Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding weekends and US public holidays). Orders submitted on weekends or holidays will be processed on the next business day. We reserve the right to delay processing during high-volume sales periods. If a significant delay occurs, we will notify you via email.
2. Shipping Methods & Estimated Delivery
We provide standard domestic shipping to the continental United States.
- Standard Shipping: Estimated delivery 3–7 business days after fulfillment. Delivery times are estimates and not guaranteed. Delays may be caused by carrier issues, weather, or unexpected events.
Optional: Expedited Shipping (if you offer) Expedited Shipping: Estimated delivery 2–3 business days after processing, extra shipping fee applies.
3. Shipping Cost & Free Shipping
Shipping fees are calculated at checkout based on your delivery address and package weight. Free Standard Shipping is available for all orders over $[XXX] shipped within the contiguous US. Free shipping offer may be modified or ended at any time.
4. Order Tracking
Once your package is shipped, a tracking number will be sent to your registered email. You can track your shipment on the carrier’s website. Tracking information may take up to 48 hours to update after label creation.
5. Shipping Restrictions
We currently ship to addresses in the continental United States. We do not ship to PO Boxes, Alaska, Hawaii, Puerto Rico or other US territories.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support within 7 calendar days after delivery date, and provide photos and tracking information. We will assist you to file a claim with the shipping carrier. Risk of loss transfers to the buyer once the parcel is handed over to the delivery carrier.
7. Address Changes
Please double-check your shipping address before checkout. Address modification requests after shipment cannot be guaranteed and may incur extra fees.
If you have any questions about this shipping policy, contact our customer service team.