Refund policy

Thank you for shopping with us. We want you to be fully satisfied with every item you purchase.

Eligibility for Returns

Items may be returned within 30 days of delivery. To qualify for a return:

  • The item must be unused, in original condition and packaging.
  • Proof of purchase or order number is required.
  • Customized, personalized or clearance items are non-returnable.

Return Process

  1. Contact our support team via email to request a return authorization before sending back goods.
  2. After approval, ship the item back to the address we provide.
  3. Shipping costs for returns are borne by the customer, unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status. Approved refunds will be processed to your original payment method within 5–10 business days. Please note your bank may take extra time to post the refund.

Damaged or Wrong Items

If you receive a defective, damaged or wrong product, please contact us within 7 days of delivery with photos. We will arrange replacement or full refund at no extra cost.

Exceptions

We do not accept returns for items marked final sale, custom-made goods, or products damaged due to improper use by customers.

If you have any questions about this policy, please reach out to our customer service.